ATLAS22 PRODUCT LIMITED WARRANTY AGREEMENT
ATLAS22 Corporation, referred to below as "ATLAS22", "we", "us" or "our", warrants to the original purchaser that any ATLAS22 Branded products (products with the ATLAS22 Logo), also referred to a ATLAS22 Products, will be free of defects in workmanship and materials for the applicable warranty period.
The default limited warranty is valid from the date of retail purchase, for all ATLAS22 Products, for a period of 2 years.
This warranty does not cover:
- All non-ATLAS22 branded products such as: monitors, speakers, mice, keyboards, etc. Warranty for these products are provided by their original manufacturer's warranty.
- All software, including the Microsoft Windows operating system and any software added at the customer's request. Warranty for these software are provided by the software manufacturer.
- Damage caused by actions that are beyond our control, such as: lack of maintenance, impacts, liquids, fire, rain, lightning or other disasters such as: nuclear war, zombie apocalypse, epidemic, alien occupation, or armed insurrection.
- Product that has been damaged through misuse, abuse or mishandling.
- Unauthorized modification of the system as a whole or individual component and/or the attachment of peripheral devices.
- Product for which we have not received full payment.
- Any product or parts not originally purchased from us .
If an issue arises during your warranty period, our technicians will first attempt to diagnose and resolve the problem. If we determine that the problem is with a defective component covered by your warranty, we will then either: send you a replacement part or have you return your product back to our facilities for repair.
We will pay shipping expenses both ways if covered by warranty and you use an address within the Continental United States.
Return for Repair: We will issue you a Return Material Authorization Number (RMA) before your product is to be returned for repair. We will then send you a shipping label for shipping your product to our facilities. You must, however, return the product to us in its original or equivalent packaging. We can provide additional packaging material for you at cost plus shipping fees. We will return the repaired product to you. We will pay shipping expenses both ways if covered by warranty and you use an address within the Continental United States.
Our technicians will provide you all your options and details at the time of service.
Replacement Part: An order for the part will be placed by the our technician. A valid credit card number will be required at the time of shipment. You will not be charged for the replacement part as long as the original part is returned to us within five (5) business days after you receive the replacement part.IMPORTANT:
Please make sure to back up the data on data drive(s) and any other storage device(s) in the product(s) before you ship product to us or before you replace a part. Remove any confidential or personal information and removable media such as CDs or DVDs. ATLAS22 is not responsible for any of your confidential or personal information; lost or corrupted data; or damaged or lost removable media.
If it is determined that the issue with the product is not covered by the warranty or if there was no issue found, we will inform you of alternative solutions that may be available to you. Customers will be responsible for return shipment if there was no issue found. Also, please note that any returned product that is deemed to be a biological hazard will be returned to sender. No service will be performed.For International Customers,
This warranty also applies to products shipped to any location outside of the Continental United States, provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to ATLAS22. All international customers are responsible for all customs duties, VAT and other associated taxes and charges.
For any service or warranty questions, please contact your technical support team via the contact information on our web site.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. ATLAS22 'S RESPONSIBILITY FOR DEFECTS IN ATLAS22 HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS ATLAS22 LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD HAS EXPIRED. MOREOVER, THE MAXIMUM LIABILITY ATLAS22 CAN OWE YOU, OR YOU CAN OWE ATLAS22, UNDER THIS AGREEMENT IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES AS ALLOWED UNDER THE APPLICABLE LAW. ATLAS22 WILL NOT BE LIABLE TO YOU, NOR WILL YOU BE LIABLE TO ATLAS22, FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED.